Terms and Conditions
To purchase and pick up a ticket you need to be over 16 years old. If you choose to give this ticket to someone younger, it is at yours, and the younger persons parents risk. We do not assess a riders age or capability and are providing a transport service only.
You are purchasing tickets to a shuttle bus service. We are only responsible for transporting you and any equipment you have up the hill. You are responsible for your own wellbeing riding back down the hill.
We can provide Instruction and Guiding as well, but they are completely separate services to the shuttle bus transport. Contact us, or browse our website if you’d like details.
We will take all due care with handling and loading and unloading of bikes. There is however a risk of scratches, minor damage etc being transported in this manner and we will be as careful as possible but take no responsibility for this damage.
The trailer we are currently using holds the bike by its crank (non chainring side), we are looking at alternative options in the future. It is highly likely your crank will become scratched in this process. We suggest taping the crank or covering in some bike tube or getting used to it getting scratched. You have been warned and we take no responsibility for crank damage due to how it is stored during transport.
We reserve the right to remove and/or ban anybody behaving in what we consider an inappropriate or threatening manner, or damaging ours or other participants equipment.
If you have purchased a shuttle day pass for a day that is cancelled by us, we will refund you the cost of the day pass within 14 days.
If you have purchased a shuttle day pass for a day that you cancel, we request that you give us minimum of 24 hrs notice. Cancellations on the day will not receive a refund, however, ticket may be assigned to another person or another day by you. On cancellations with greater than 24hrs notice, the ticket may be assigned to another person or another day by you, or you may elect to have a refund of your day ticket, less a $5 admin fee.
We do not provide refunds for unused rides on 25 ride passes.